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Position Responsibilities


- Handle English phone inquiries on credit card product features, marketing programs, fees and charges, account information and other relevant operational processes.
- Resolve customer problems within the established guidelines.
- Escalate customer’s feedback / complaints to superior for product, service and program improvements.
- Conduct sales on products via phone calls.
· Maintain service quality and productivity at defined business requirement.
- Maintain good relationships with customers through delivery of superior customer service.
- Comply with established company policies and procedures to protect company and customer's asset.



Requirements:
· Foreigners whose mother tongue is English, who come from countries with English as an official language.
· College graduate with at least 1 year relevant working experience in banking or finance industry;
· Good interpersonal and communication skills. Previous experience in customer service sector is a plus;
· Able to take challenges and work under pressure.
· Good team-player, hardworking and self-motivated.
· Willing to work overtime, on shift duties including overnight shifts and Public Holidays.
· Good computer skills.

Trainings will be provided and we offer attractive remuneration package to successful candidates.
If you are interested in being considered for the position, please apply through our career page at https://citi.taleo.net/careersection/2/jobsearch.ftl?lang=en in English or https://citi.taleo.net/careersection/2/jobsearch.ftl?lang=zh-CN in Chinese.


如對花旗職位感興趣，請點擊登錄我們的招聘網站直接申請。進入英文網站申請，請登陸https://citi.taleo.net/careersection/2/jobsearch.ftl?lang=en；進入中文網站申請，請登錄https://citi.taleo.net/careersection/2/jobsearch.ftl?lang=zh-CN。


恕不接受經由其它方式提交的求職申請。

花旗金融信息服務（中國）有限公司廣州分公司是花旗金融信息服務（中國）有限公司在廣州設立的分支機構，成立于2012年5月25日。其主要經營以承接服務外包方式提供數據處理、后臺業(yè)務操作、技術支持、客戶服務及相關支援服務。主要經營收入以向海外花旗銀行提供的數據處理、后臺業(yè)務操作、技術支持、客戶服務及相關離岸服務外包收入為主，以美元外匯結算。